FAQ

1. When will my order be shipped?
We will ship your order within 3–5 business days after receiving it. Once your order is handed over to the courier company, we will send the shipping details to your registered email address. Additionally, we will send the logistics information (including tracking number and tracking website) to you again via message

2. Can I change my shipping address after placing an order?
 Please ensure your shipping address is correct when placing the order. If you need to update your address, please contact us via email at order@aurooa.com or reach out to our online customer service within 24 hours after placing your order.

3.Can I modify the items in my order after placing it?
Please double-check your selected products before confirming your order. If you need to make changes, please contact us via email at order@aurooa.com or speak with our online customer service within 24 hours after placing your order.
Other questions will be added soon...