Shipping

Shipping Policy:
Thank you for shopping with Aurooa. We’re delighted to bring our handcrafted frankincense burners and natural aromatic products to your doorstep. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Shipping Costs
● Free Shipping:
Eligible items marked as “Free Shipping” on the product page qualify for complimentary delivery.
Free shipping applies only to standard economy shipping methods (e.g., national postal services or regional e-commerce logistics).
Excluded carriers: DHL, FedEx, TNT, UPS, and other express courier services are not included in free shipping offers.

● Expedited Shipping:If you require faster delivery, please contact us before placing your order by emailing orders@aurooa.com. We’ll do our best to accommodate your request and provide available express shipping options (additional fees will apply).

2. Estimated Delivery Times
Delivery times begin after your order has been shipped and may vary based on destination:
United States: Approximately 10–15 business days
Europe: Approximately 10–20 business days
Please note: These are estimated timeframes and do not include processing time. Delays may occur due to customs clearance, holidays, weather, or carrier performance beyond our control.

3. Order Processing & Dispatch
All orders are processed and dispatched within 48 business hours (i.e., 2 business days) after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a shipping confirmation email with tracking information (where available) once your order is on its way.

4. Tracking & Customs
Most standard shipments include basic tracking through the local postal service. Tracking updates may be limited once the package leaves the origin country.
International customers are responsible for any import duties, taxes, or customs fees that may apply upon arrival in their country. We cannot predict or cover these charges.

5. Contact Us
Have questions about your shipment?
Reach out anytime at orders@aurooa.com, and we’ll gladly assist you.We appreciate your patience and support as we deliver the essence of tradition and tranquility—right to your home.