Free Lifetime Accessory Support

Designed to Keep Your AUROOA Burner in Use for Years

We believe a small replaceable part should never mean replacing your entire burner.

Every AUROOA burner includes access to our Free Lifetime Accessory Support. If an eligible removable or replaceable accessory becomes worn or damaged through proper and normal use, AUROOA will provide a suitable replacement accessory free of charge, subject to availability and approval of the replacement request.

Our goal is simple: to help you enjoy your AUROOA burner for as long as possible.

What's Covered

Free Lifetime Accessory Support applies to eligible removable or replaceable accessories that become worn or damaged through proper and normal use.

Once a replacement request has been reviewed and approved, the eligible replacement accessory itself will be provided free of charge, subject to availability.

What Is Not Covered

Free Lifetime Accessory Support does not cover:

  • Lost or missing accessories
  • Accidental or intentional damage
  • Damage caused by misuse or improper handling
  • Damage resulting from modifications or unauthorized alterations
  • Cosmetic aging or changes that do not affect normal use
  • Replacement or upgrade requests simply because an accessory is old
  • The main burner body
  • Replacement of an entire burner

This service is intended to help maintain the functionality of your original AUROOA burner.

This Is Not a Trade-In Program

Free Lifetime Accessory Support is not a trade-in or “old-for-new” replacement program.

A free replacement is provided only when an eligible accessory has become worn or damaged through normal use and requires replacement to maintain the proper use of the original burner.

Accessories will not be replaced simply because they have been used for a long time, show normal cosmetic aging, or because a customer would prefer a new or upgraded accessory.

Shipping, Duties & Taxes

Eligible replacement accessories themselves are provided free of charge.

Customers are responsible for all applicable:

  • Shipping and delivery costs
  • Customs duties
  • Import taxes
  • Other taxes, fees or charges associated with delivery

Where applicable, relevant costs will be communicated before the replacement accessory is shipped.

How to Request a Replacement

If you believe an accessory qualifies for replacement, please contact AUROOA Customer Support at:

info@aurooa.com

Depending on the circumstances, we may ask you to provide:

  • Your order number or other proof of purchase
  • Clear photographs of the affected accessory
  • Photographs of the burner
  • A brief description of the issue
  • Other reasonable information required to assess the request

Please follow the instructions provided by AUROOA Customer Support during the assessment process.

Once the information has been reviewed, we will help determine whether the accessory qualifies for Free Lifetime Accessory Support and identify the appropriate replacement part.

If you're unsure whether an accessory qualifies, you're welcome to contact us at info@aurooa.com before submitting a full request.

Repeated or Unusual Requests

Free Lifetime Accessory Support is intended to maintain the normal use of your original AUROOA burner and does not provide unlimited replacement accessories.

Repeated, unusually frequent or otherwise abnormal replacement requests may require additional information or verification and may be subject to further review.

AUROOA reserves the right to decline requests where there are reasonable grounds to believe the program is being misused.

Accessory Availability

Replacement support is subject to the continued availability of the relevant accessory or a compatible alternative.

If an original accessory becomes unavailable due to product updates, discontinuation or other circumstances, we will make reasonable efforts to provide a suitable solution where possible.

However, we cannot guarantee that every accessory will remain available indefinitely.

Policy Updates

AUROOA may update this policy from time to time to reflect changes in our products, services or operations.

Please refer to the current version of this page when requesting Free Lifetime Accessory Support.

Contact Us

For questions about Free Lifetime Accessory Support or replacement requests, please contact:

AUROOA Customer Support
info@aurooa.com