Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the AUROOA website and your purchase of products from AUROOA.
By accessing our website, placing an order, or purchasing our products, you agree to these Terms. Please read them carefully before making a purchase.

1. Company Information

AUROOA is operated by:
Hong Kong Jiuqi Technology Co., Limited
Company Registration No.: [Hong Kong Company Registration Number]
Registered Office:
Room 802, 8/F, On Tin Centre, 1 Sheung Hei Street, San Po Kong, Hong Kong
Office Address 1:
Building D, Shangpai Industrial Zone, Shiyan Town, Bao'an District, Shenzhen, Guangdong, China
Office Address 2:
No. 20, West 8th Lane, Guantian New Village, Guantian Community, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Email: info@aurooa.com
Order Support: orders@aurooa.com
AUROOA is the trading brand used for products and services offered through this website.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
You agree not to use the website or our products for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not interfere with the security, functionality, operation, or integrity of the website.
We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary to prevent fraud, abuse, unlawful activity, or misuse of our services.

3. Products

We make reasonable efforts to display product descriptions, photographs, specifications, dimensions, materials, colors, and other information accurately.
However, minor differences may occur due to:

• screen and display settings;
• lighting and photography;
• natural variations in materials;
• handcrafted production;
• ceramic glazing or kiln-firing variations;
• manufacturing tolerances.
  Such reasonable variations do not necessarily constitute product defects.
  Product availability may change without notice.

4. Product Safety and Responsible Use

Some AUROOA products are intended for use with incense, candles, charcoal, resin incense, essential oils, or other heat-producing materials.
Customers must follow the instructions supplied with the product and exercise appropriate care.
When using incense, candles, charcoal, or other heat sources:

• place the product on a stable and heat-resistant surface;
• keep it away from children and pets;
• keep it away from curtains, paper, fabrics, and other flammable materials;
• ensure adequate ventilation;
• never leave burning incense, candles, or charcoal unattended;
• allow the product and any ashes or charcoal to cool completely before handling or cleaning.
  Products should only be used for their intended purpose.

5. Prices

All prices are displayed in the currency shown on the website or selected through the applicable currency selector.
Prices may change without notice.
The price charged for an order will normally be the price displayed at checkout when the order is submitted, subject to correction of obvious pricing or technical errors.
Promotional prices and discounts may be subject to additional terms and validity periods.

6. VAT, Taxes and Import Duties

For eligible destinations, applicable VAT and import duties may be included in the product price or shipping arrangement.
Where an order is shipped on a Delivered Duty Paid (DDP) basis, customers will normally not be required to pay additional import duties or VAT upon delivery.
If a destination or order is not eligible for DDP shipping, any applicable tax or customs arrangement will be disclosed where appropriate.
Customers are responsible for providing accurate information reasonably required for customs clearance.

7. Orders

Submitting an order does not necessarily mean that the order has been accepted.
After placing an order, you may receive an automated confirmation acknowledging receipt of your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• payment cannot be authorized;
• the order appears fraudulent;
• incorrect pricing or product information was displayed;
• shipping to the destination is unavailable;
• legal or regulatory restrictions prevent fulfillment.
  If we cancel an order after payment has been received, the applicable amount will be refunded.

8. Payment

Available payment methods are displayed during checkout.
Depending on availability, payments may be processed by third-party payment service providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment processing may be subject to additional security, verification, or fraud-prevention procedures.

9. Order Verification and Fraud Prevention

To protect customers and our business, certain orders may require additional verification.
We may request reasonable information necessary to confirm the identity of the purchaser, payment authorization, shipping information, or legitimacy of an order.
We reserve the right to delay or cancel an order where we reasonably believe fraud, unauthorized payment, or unlawful activity may be involved.

10. Shipping and Delivery

Orders are normally processed and dispatched within:
1–3 business days after payment confirmation.
Standard international delivery typically takes approximately:
7–15 business days after dispatch.
Where available, expedited shipping through carriers such as UPS or DHL may take approximately:
5–7 business days after dispatch.
Delivery times are estimates and may be affected by customs clearance, carrier delays, public holidays, weather, incorrect addresses, or other circumstances outside our reasonable control.
Full shipping information is available in our Shipping Policy.

11. Lost, Damaged or Incorrect Orders

If an order is lost, arrives damaged, or you receive an incorrect product, please contact us as soon as reasonably possible at:
orders@aurooa.com
For damaged products, we may request photographs of the product, packaging, and shipping label to help investigate the issue.
Where appropriate, we may offer a replacement, refund, or other remedy in accordance with applicable law.

12. Cancellations

If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been dispatched.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.
Nothing in this section limits statutory cancellation or withdrawal rights available to consumers under applicable law.

13. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.
Customers should review that policy before making a purchase.
Nothing in our Returns & Refund Policy or these Terms excludes or limits consumer rights that cannot legally be excluded.

14. EU and UK Consumer Rights

Customers located in the European Union, European Economic Area, or United Kingdom may have additional statutory consumer rights.
Where applicable, these may include a right to withdraw from certain distance contracts within a legally prescribed period.
Any contractual policies offered by AUROOA operate in addition to mandatory consumer rights and do not replace or restrict those rights.
Where these Terms conflict with mandatory consumer protection law applicable to a customer, the mandatory law will prevail.

15. Promotions and Discount Codes

Promotions, discount codes, special offers, and gifts may be subject to separate conditions.
Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• only one discount code may be used per order;
• promotional offers may have expiration dates;
• promotions may apply only to selected products, customers, or destinations.
  We reserve the right to cancel or correct promotions affected by obvious errors, fraud, or misuse.

16. Intellectual Property

Unless otherwise stated, the content of this website—including text, graphics, logos, branding, photographs, videos, layouts, and original design elements—is owned by or licensed to AUROOA and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit, or use our protected content without authorization, except where permitted by law.

17. Reviews and User Content

If you submit a product review, photograph, comment, or other content to AUROOA, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, defamatory, fraudulent, abusive, infringing, or misleading.
We may moderate or remove content where reasonably necessary to comply with law, protect users, or maintain the integrity of our services.
We will not knowingly represent an unverified review as a verified purchase review.

18. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend or modify parts of the website for maintenance, security, technical, or operational reasons.

19. Third-Party Services

Our website may use or integrate services provided by third parties, including payment processors, shipping providers, analytics providers, ecommerce infrastructure providers, and other service providers.
Use of certain third-party services may also be subject to their respective terms and privacy practices.
AUROOA is not responsible for independent third-party services outside our reasonable control, except where liability cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, AUROOA will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including applicable liability for fraud, intentional misconduct, or mandatory consumer rights.

21. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, epidemics, government actions, customs disruptions, transportation interruptions, strikes, or major telecommunications or infrastructure failures.
We will make reasonable efforts to minimize the impact of such events.

22. Privacy

Personal information is handled in accordance with our Privacy Policy.
Please review the Privacy Policy for information regarding how personal information is collected, used, stored, and shared.

23. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights available to you under the laws of your country of residence.
Nothing in these Terms is intended to deprive consumers of protections that cannot lawfully be waived or restricted.

24. Dispute Resolution

If you have a complaint or dispute regarding an order, please contact us first so that we can attempt to resolve the matter directly.
Email: info@aurooa.com
Nothing in this section prevents a consumer from exercising any mandatory legal rights or using dispute-resolution procedures available under applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal obligations, or website practices.
The latest version will be published on this website with an updated revision date.
Changes will not retroactively reduce rights that have already arisen under applicable law.

27. Contact Us

For questions regarding these Terms, orders, or AUROOA services, please contact:
AUROOA
Operated by: Hong Kong Jiuqi Technology Co., Limited
Registered Office:
Room 802, 8/F, On Tin Centre, 1 Sheung Hei Street, San Po Kong, Hong Kong
Office Address 1:
Building D, Shangpai Industrial Zone, Shiyan Town, Bao'an District, Shenzhen, Guangdong, China
Office Address 2:
No. 20, West 8th Lane, Guantian New Village, Guantian Community, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China
General Support: info@aurooa.com
Order Support: orders@aurooa.com